Orders placed on Oliwoodstore.fr are processed and shipped within 24 hours , Monday to Friday, excluding public holidays, upon receipt of payment. All orders placed on weekends or public holidays will be processed the following business day.
Our different delivery methods:
-- France Belgium Luxembourg --
- Mondial Relay: the package will then be delivered to the customer within 4 to 5 days. Shipping costs are €3.90, which will be free if the order is over €49 (only in Metropolitan France, Belgium and Luxembourg).
- UPS: the package will then be delivered to the customer within 24 to 72 hours
This service is charged at €6.90 and free for all orders over €69.
--Europe--
DHL EXPRESS: the package will then be delivered to the customer within 2 to 5 days
This service is charged at €9.90 and free for all orders over €100.
-- Rest of the world --
DHL EXPRESS: The package will then be delivered to the customer within 2 to 7 days.
The price depends on the destination and weight and is calculated automatically in your basket.
DHL customer service
To make a complaint regarding your delivery you can contact DHL customer service by telephone: on 08 09 400 213 free service + call price
DHL Customer Service is available Monday to Friday from 8:00 a.m. to 8:30 p.m. and Saturday from 8:30 a.m. to 1:30 p.m.
or by filling out the contact form, by clicking here.
- Deliveries are made by appointment.
- After validation of your order, shipping is done the same day (Monday to Friday - excluding public holidays and exceptional periods);
- Upon receipt of the shipping confirmation email, you can go to the DHL website to track the progress of your package by clicking here.
- you receive an SMS from DHL once the order is processed by the DHL service or there is the tracking number
